Solano County gives Affiliated Computer Services $4M call center contract
Solano County has awarded an amended $4 million, 3-1/2-year contract to Affiliated Computer Services Inc. to establish and operate a 311 customer service center.
ACS (NYSE: ACS), which has headquarters in Dallas, said the deal builds on its existing IT services contract with the county.
ACS will deploy the system including developing a database and service-request workflow, and ACS employees will manage and staff the non-emergency call center.
ACS said it operates more than 70 such centers for governments and commercial clients, handling 750,000 calls daily.
The company has provided IT services for Solano County since 1989.
Tuesday, March 11, 2008
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