Sutter Solano Wins Award For Greatest Improvement

Sutter Solano Wins Award For Greatest Improvement

Sutter Solano Medical Center was named a 2007 Press Ganey Compass Award Winner, it was announced Thursday.

The hospital was recognized in the Emergency Department award category for the greatest improvement in overall patient satisfaction scores compared to all other facilities being measured.

Sutter Solano is one of three facilities in its class - emergency departments under 30,000 annual visits - to receive the honor.

Kim Trumbull, R.N., the facility's chief nurse executive, said improvements to patients' perception of care resulted from several programs implemented over the past two years. These include a FasTrac program to quickly triage and care for nonemergency patients, a committee focusing on bedside registration and immediate bedding to reduce wait times, phone calls by charge and triage nurses and physicians as a follow-up to discharged patients and calls by charge nurses checking in on patients and family members, as well as calls to inform them of any delays.

The Compass Award recognizes facilities showing the most improvement over two years in overall patient satisfaction.